Voice over Internet Protocol (VoIP) or if you prefer telephone service over the Internet, is a complete low-cost phone system perfect for small businesses.
If you have a good quality internet connection, you can also have a VoIP phone system for your small business. This allows you to make voice calls over the Internet rather than through your local telephone company's system. Advanced VoIP phone systems can provide great advantages for all types of small and medium sized businesses such as:
Free internet calls:
With VoIP, you can make unlimited calls directly over 24-hour with an internet connection at any time. You can call anywhere in your facility from any cell phone, mobile device, computer, or laptop.
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IT specialists are not required to install this VOIP service, the entire system is easy to install and used on any existing mobile phone, laptop, or mobile device. That means you shouldn't have to invest in expensive hardware.
CRM or integration for customer relationship management:
This very useful tool for the VoIP system that allows you to track your current and potential interactions with customers. The web portal allows you to track the actions of your employees, facilitate departmental management, track customer inquiries, listen to recordings, all while tracking costs and ensuring customers receive the best service possible.
There are many good reasons to use a VoIP phone system for your small business. You don't need IT staff for your phone system and can use it anywhere and anytime.